Tag Archives: refunds

Q&A: How generous should I be in correcting my shipping mistakes?

By Steve Weber | Published: January 31, 2007

QUESTION: This past weekend I received an e-mail from a customer on the opposite coast inquiring why they hadn’t received their book yet. The buyer paid for expedited shipping, but I accidentally sent it Media Mail. I’ve been selling books on Amazon for two years now, and this is the first time I’ve made this [...]

Posted in Uncategorized | Also tagged customer service, fulfillment | 8 Comments

Q&A: Will cancelled orders from students hurt my Amazon performance summary?

By Steve Weber | Published: January 24, 2007

QUESTION: My store sells textbooks on Amazon. I’m worried that our performance summary rating on Amazon is going to suffer because we’re getting quite a few order cancellations from students buying textbooks for the Spring semester. I believe Amazon’s threshold for refunds is 5 percent. Today we’ve had 100 Amazon Marketplace orders but five cancellations [...]

Posted in Uncategorized | Also tagged Amazon Marketplace, college textbooks, customer service | 3 Comments

Q&A: How can I refund my Amazon Marketplace buyer?

By Steve Weber | Published: December 4, 2006

QUESTION: I recently sold a book on Amazon. Now the buyer wants to return the book, saying he ordered the wrong one by mistake. I want to help him out but am not sure how to refund his money. Do I refund him through Amazon or do I send him a check? ANSWER: Tell the [...]

Posted in Uncategorized | Tagged refunds | Leave a comment