Tag Archives: fulfillment
Q&A: Will Amazon increase our shipping credits when Postal rates rise?
QUESTION: How can we get Amazon to do right by us third-party sellers when the postage rates go up May 14? Will they increase shipping credits? I’ve seen nothing posted on their site. While I haven’t had the time to call them, I know from past experience that while the Seller Support people are very [...]
Amazon launches order-notification software
Amazon announced the launch of its order-notification software, Amazon Services Order Notifier. When Amazon announced plans for this software last summer, it threatened to eliminate customer information from the “Sold, ship now” e-mails. But as of this evening, I’m still receiving customer shipping addresses and e-mail addresses in my “Sold, ship now” e-mails. I’ve been [...]
Q&A: How can I list books for sale on Amazon’s international sites?
QUESTION: Now that Amazon has done away with zShop listings in lieu of building a universal catalog, how does one go about listing a book that is already listed on Amazon.uk, for example? I have bought from other U.S. third-party sellers who have listings there. How can a single person set up such an account [...]
Q&A: How generous should I be in correcting my shipping mistakes?
QUESTION: This past weekend I received an e-mail from a customer on the opposite coast inquiring why they hadn’t received their book yet. The buyer paid for expedited shipping, but I accidentally sent it Media Mail. I’ve been selling books on Amazon for two years now, and this is the first time I’ve made this [...]
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Amazon plans changes to Marketplace packing slips