Tag Archives: feedback
Q&A: Why does Amazon buyer feedback often critique the book, not the seller?
QUESTION: I’ve been selling books on eBay and Half.com for five years with 100 percent positive buyer feedback, and have only recently started to sell on Amazon. Feedback is important to me is because it lets me know I’m grading my books correctly and meeting a buyer’s service and quality expectation. But something is driving [...]
eBay revamps feedback
If you’re a regular eBay user, you know the auction site is planning to updating its feedback system. Here’s a preview of what it will look like, based on testing on ebay’s UK site. eBay’s “Feedback 2.0″ adds these features: Detailed Seller Ratings – In addition to the current positive, negative or neutral comment, buyers [...]
Q&A: Should I ask buyers for feedback?
QUESTION: I’ve been selling books online since 1999, but started getting serious about selling on Amazon a year ago. My sales are not huge, maybe 30 or so since August, but my feedback is lame — only four in that time. At least I’m at 100 percent. Should I ask for feedback on Amazon? I [...]
Q&A: How important is customer service?
QUESTION: As a new online bookseller, I wonder how important our relationships with customers are. Of course it’s always important to deliver what you promise, do a good job, etc. in almost anything you undertake in business. But why does everybody preach so much about the importance of customer service? Isn’t this one business where [...]
Q&A: How can my Amazon customer remove negative feedback?
QUESTION: I received my first negative feedback from a buyer on Amazon Marketplace. When I contacted the customer, she realized that she had made a mistake; she meant to leave the negative feedback for a different bookseller. Can she change the feedback to reflect this error? How can I instruct her to make this change? [...]
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New feedback system hits eBay