QUESTION: I received my first negative feedback from a buyer on Amazon Marketplace. When I contacted the customer, she realized that she had made a mistake; she meant to leave the negative feedback for a different bookseller. Can she change the feedback to reflect this error? How can I instruct her to make this change? [...]
QUESTION: I’m concerned and frustrated by what seems to be a growing number of e-mails about Postal Service delivery problems. Some of the complaints are rather hostile, as in “Refund my money or I’ll report you!” I understand this is a hazard to be expected, but it seems as if the number of inquiries is [...]
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Q&A: How can my Amazon customer remove negative feedback?