Tag Archives: customer service
Amazon’s new feedback page emphasizes delivery time
Today Amazon began testing this new page where Marketplace buyers are asked to leave feedback (click on the picture to enlarge): Here’s what stinks about this new page: Even more than the existing page, it emphasizes a short time window for Media Mail orders. For example, I just looked at the feedback page for a [...]
Reminder: In 3 days, Amazon deletes customer info from shipping e-mails
Three days from now Amazon will no longer include customer names, shipping addresses and e-mail addresses in “Sold, ship now” e-mails. From that point on, the e-mails will include only: Notification that a customer has purchased one of your products. The order ID. The quantity and product title of the item in the order. Click [...]
Q&A: Is USPS Delivery Confirmation worth the money?
QUESTION: I’m fairly new to selling on Amazon (about eight months now). I’ve sold on eBay for many years (not books). On eBay I’ve always shipped with UPS (larger items than books.) With Amazon I sell primarily books and DVDs, and ship with USPS. I use Delivery Confirmation on items over a certain dollar threshold, [...]
Q&A: Why does Amazon buyer feedback often critique the book, not the seller?
QUESTION: I’ve been selling books on eBay and Half.com for five years with 100 percent positive buyer feedback, and have only recently started to sell on Amazon. Feedback is important to me is because it lets me know I’m grading my books correctly and meeting a buyer’s service and quality expectation. But something is driving [...]
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Q&A: Should I charge extra postage when buyers give the wrong address?