Tag Archives: A to Z Guarantee
Getting reimbursed for Amazon A-to-Z Guarantee claims
If you’ve been selling on Amazon for a while, you’ve probably received at least one dreaded A-to-Z Guarantee claim. This is the mechanism that enables Marketplace buyers to get their money back if they don’t receive their merchandise, and the seller refuses to refund. Sometimes, of course, the customer who files the A-to-Z claim has [...]
Amazon weakens A-to-Z Guarantee protection for sellers
Every day, it seems, Amazon does something to make it harder to make an honest buck selling books. Yesterday the company revised its A-to-Z Guarantee, making it much more likely that sellers will forfeit funds when buyers claim nondelivery — even if tracking shows the book was delivered! The bottom line is this: If your [...]
Q&A: Why do you send Amazon Marketplace buyers to the A to Z Guarantee?
QUESTION: You’ve said you usually steer people requesting refunds to the A to Z procedure at Amazon.com rather than just refund their money yourself through your Seller Account. Why? Is there any advantage to the seller to send a buyer to Amazon.com and A to Z for a refund, or is this just to figure [...]
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Amazon buyer asks, ‘Who polices online seller-scammers?’