Amazon now deletes product reviews left as seller feedback
Has anyone ever left you a nasty feedback on Amazon that was actually a book review? Such as: “Hated the ending, a terrible read.”
Well, Amazon’s seller support staff will delete those reviews for you now, if you complain to them via the contact form. I got one deleted last week because the comment was only criticism of the book.
To discourage these misplaced reviews, Amazon has added new language to the feedback form to encourage buyers to write a product review if they want to gripe about their reading experience:
Here’s what it looks like, see the gray text in the box, “Please enter comments here about you experience with this seller. For product reviews, please go to the product detail page.”
Postal Service struggles with reduced volume
You think you’re frustrated with lousy volume? The Postal Service is hurting even more because of low volume of packages and letters. My prediction is they’ll be cutting back on service (no more Saturday delivery, longer lines at the counter) and jacking up the rates on Media Mail to make up for the dropoff in First Class mail.
USPS is predicting a $238 billion billion shortfall over the next decade. I guarantee, they will be jacking up rates for the service in demand, and the one that’s holding stead for them is standard mail:
They’ve just published a report to justify their plans, I ready about it in Auctionbytes recently.
FBA sellers upset with shipping overrides
This one makes my head hurt. Certainly you’ve noticed that sellers using FBA (Fulfillment by Amazon) get a $4 price advantage over non-FBA sellers. That’s because Marketplace offers are sorted by the price including shipping — enabling FBA sellers to get the top position (or the “buy box”). Now, non-FBA sellers are getting in on the game, by fiddling with the “shipping override template.” According to this thread on Amazon’s FBA board, the issue has been reported, and Amazon says it’s OK with them. I’m guessing this involves mostly high-volume sellers who are uploading merchandise with a feed.
Canada’s largest bookseller fears Amazon invasion
The scuttlebut is that Amazon is planning on opening a huge fulfillment center in Canada, so Indigo Books & Music is making a fuss. More at The Bookseller.
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4 Comments
Excellent information, particularly about getting product review feedback removed. I had one of those on 1/22, so I have filled out the contact form to see what happens. When you go to the form and select Orders, then Customer Feedback Problems, one of the FAQs is “How do I request removal of negative feedback?” If you follow that link, point 3 specifically says feedback can be removed if “The entire feedback comment is a product review, such as ‘The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.’ However, if the feedback comment is only partly a product review but ALSO contains feedback about the seller’s service, such as ‘Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget,’ then the feedback would NOT be removed.”
Hi,
Deleteing product reviews is a good thing. Thanks!
I would not have noticed the change if you had not written it up.
Paul Hanrahan
And it works! I submitted the form to get the neutral “product review” feedback removed just moments before I submitted the comment here, and it was removed just moments ago — less than an hour after I asked for it to be removed.
Thanks again for alerting me to this change!
Regarding buyer “Reviews” on Feedback page; I consider that a minor nuisance. The real problem is the Buyer not making contact. There is/was a note on the page bottom [never seen because after Feedback the Buyer leaves] asking the Buyer to contact the Seller.
Shouldn’t that be on top?
Years ago [7+] AZ would state “We don’t get involved we let the Buyer and Seller fix things”. AZ has to clarify if they are an Agent, Venue or a Mall. This would hen give Sellers more rights, free marketing, protections and regulations.