Amazon elaborated on its feedback policy at the Seller Support Blog (see link below for more details).
Amazon will remove feedback only when:
- The feedback includes obscene language.
- The feedback includes personally identifiable information.
- The entire feedback comment is a product review.
- The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. (Feedback which qualifies for removal under this rule will not be removed, but a line will appear through the rating and the statement, “This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience” will be added.)
via Amazon Seller Support : What is acceptable feedback?.
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2 Comments
I once got a negative feedback that contained a numeric code — not an ISBN or a credit card number, but some kind of code. Amazon removed that on the basis that it contained personal information. I still have no idea what the code was.
I once got a negative feedback removed that contained a numeric code — not an ISBN or a credit card number, but some kind of code. Amazon removed that on the basis that it contained personal information. I still have no idea what the code was.