Amazon will add item condition and seller comments to the packing-slip printing function in the “Manage Your Orders” tool within seller accounts. Here’s the complete announcement:
Dear Amazon.com Sellers,Based on seller feedback, we are making a change to display the item condition and comments in various places after a buyer purchases your item. This change will be visible in the next few days.
This change will be rolled out in phases. Initially, we will display the item condition and seller comments in the order details and on the packing slip in the Manage Your Orders tool. You can see an example of what the packing slip will look like in the attached screenshot image.
In the future, we expect to display the item condition and seller comments in other places where it will be useful, such as when the buyer leaves feedback for the seller. Keep an eye on the Seller Success board for future announcements about this issue.
Thank you for selling with Amazon.com!
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3 Comments
As a seller, I already print my item description at the end of the sale and include it with the customer’s packing slip. Amazon’s change will mean I won’t have to do this anymore. (I noticed that Amazon has already begun adding the seller’s description to the packing slip, although in one of my orders, it was only a partial copy — so I still had to print my original item description along with the slip). If Amazon gets this right, I think it will be a good thing in the end. It will remind buyers of the criteria they used to make their decision and it will force sellers to live up to the descriptions. I know that if I notice a discrepancy between the description and the book at the time of an order, I will offer the customer a chance for partial or full refund or return if they are not completely satisfied.
As a buyer, until I figured out how to view the description of an item after it’s purchase (it’s not readily available or obvious to buyers), I remember being very annoyed trying to find the information in order to leave feedback for the seller. This was especially important to me at the time since I felt the item did not meet my expectations and I wanted to be sure I wasn’t confusing the book with some other description I had read…This will also benefit sellers as I am sure negative feedback often is left unfairly when a customer can’t really remember how the item was described by the seller.
The other positive aspect about this change is that, hopefully, sellers will be more accurate in their descriptions, since now they know those descriptions will be scrutinized a little more closely when a customer is leaving feedback.
I have yet to see this when I am printing packing slips for buyers and also as a buyer I have not seen this on the packing slips I receive with my orders… Right now I am trying to find what a listing stated for a recent order and cant find it anywhere! It is like Amazon.com took this option out and now I am not sure how to leave feedback!
Here are instructions, hopefully it still works.