Every time some bone-headed customer leaves negative feedback for me, I just go nuts.
I should mention too, I never give customers a reason to leave negative feedback. Never! Not because I’m an angel, but because I just won’t. I sell for a living, and feedback is the best way to compete.
So, take my word, I turn cartwheels to avoid bad feedback. Whenever I screw up, or the Postal Service screws up, or lightning strikes, whatever … I make the customer whole.
That’s why I’m always livid, because 90 percent of the time, the customer who left bad feedback without checking with me … got me mixed up with the wrong seller. Or they DID receive the book after all, they just FORGOT! Whaddyaknow?
And that’s when I’m always tempted to mention, “Aren’t you worried about getting sued?” After all, they’re questioning my ethics, my trustworthiness, they’re flat-out saying I’m a crook in public — on the Internet. Readable by a billion or so people. And they haven’t spent two seconds to make sure they’re right!
But I never threaten to sue. Something tells me that careless people probably don’t respond well to threats in an e-mail from a stranger. But this guy has no problems with it. I’m hoping word gets around.
Obviously eBay or Amazon would ever get sued because a seller was defamed on their sites. I just think they should give a strong hint that users be careful about making false statements on their sites. Online or offline, it’s never a good idea.
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Fed up with negative feedback? Take them to court!
Every time some bone-headed customer leaves negative feedback for me, I just go nuts.
I should mention too, I never give customers a reason to leave negative feedback. Never! Not because I’m an angel, but because I just won’t. I sell for a living, and feedback is the best way to compete.
So, take my word, I turn cartwheels to avoid bad feedback. Whenever I screw up, or the Postal Service screws up, or lightning strikes, whatever … I make the customer whole.
That’s why I’m always livid, because 90 percent of the time, the customer who left bad feedback without checking with me … got me mixed up with the wrong seller. Or they DID receive the book after all, they just FORGOT! Whaddyaknow?
And that’s when I’m always tempted to mention, “Aren’t you worried about getting sued?” After all, they’re questioning my ethics, my trustworthiness, they’re flat-out saying I’m a crook in public — on the Internet. Readable by a billion or so people. And they haven’t spent two seconds to make sure they’re right!
But I never threaten to sue. Something tells me that careless people probably don’t respond well to threats in an e-mail from a stranger. But this guy has no problems with it. I’m hoping word gets around.
Obviously eBay or Amazon would ever get sued because a seller was defamed on their sites. I just think they should give a strong hint that users be careful about making false statements on their sites. Online or offline, it’s never a good idea.
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