QUESTION: Help! All five of of the Amazon customer reviews for my book have DISAPPEARED. What the? Including a review from a top 50 reviewer. Whom should I contact? Any advice? I’m freaking out and super pissed (you know how much time it takes to send people books and ask for reviews).

ANSWER: This might be related to Amazon’s upgrade of its Connect author blogs. All of the Amazon Connect blogs disappeared Apr. 14, along with the reviews for some books. The blogs were due to be restored today, but they’re still missing.

UPDATE: The Connect blogs were restored last night.

Fortunately, it seems that Amazon has archived all the reviews and will promptly restore them if you report the problem to community-help@amazon.com

Here’s the response one author received after reporting the missing customer reviews for his book:

From: “Amazon.com Customer Service”
Date: Tue, 17 Apr 2007 08:48:08 -0700 (PDT)
To: “xxxx@xxxxx.com”
Subject: Your Amazon.com Inquiry

Thanks for contacting us at Amazon.com and getting this situation to
our notice.

I apologize for any frustration you’ve experienced due to this
situation.

I have researched this situation with concerned department and found
that this ASIN: xxxxxxxxxx has received 19 reviews and which were
inactive due to an error.

I have now reinstated the all the reviews, and they will appear on
our web site soon.

We appreciate your patience in this matter, and look forward to
reading your next review submission..

Thank you for contributing to the Amazon.com community.

Please let us know if this e-mail resolved your question: