Why I'll never shop at Best Buy again, nor will anyone in my family or circle of friends

I recently purchased a DVD at my local Best Buy. I liked Best Buy because it's big and has good selection.

When I got home, I peeled the cellophane off my DVD case and was surprised to find no disc inside the case. "That's really weird," I thought.

But I wasn't worried. I figured I'd just return the package to Best Buy in exchange for a copy of the DVD I'd bought -- or a refund.

"No," the manager told me. Best Buy would not give me a refund or a DVD.

"Why not?" I asked, in astonishment.

Because I had opened the DVD case, and DVDs aren't returnable after they've been opened, the manager told me.

"Even if there was nothing inside the package?" I asked.

"That's right," said the Best Buy manager.

Until recently, I purchased about $8,000 worth of computer, music and video products each year at Best Buy, and my family maintained two charge accounts there. And my extended family shopped at Best Buy too.

We've all closed our accounts at Best Buy. We don't like to shop at stores where we're not trusted.

And I've made sure that nobody else in my extended family shops at Best Buy anymore, either. And if you're reading this, I hope you'll stop shopping at Best Buy, and tell all your family and friends to stop shopping there as well.