Amazon phone numbers and e-mails revealed

When Amazon opened shop a decade ago, it encouraged customers to phone in their orders. It was a good idea at the time, because many folks were leery of putting their credit card number online.

Today, the e-commerce king is cutting costs wherever it can. Like other companies, Amazon has found that it can shave call-center expenses by not publishing its phone or e-mail addresses. But what happens if you have a problem, and a canned response isn't enough?

Several of the now-secret contact numbers and e-mails were recently disclosed in a self-publishing newsletter:
Amazon Corporate Headquarters: 1-206-622-2335, 1-206-266-1000
Amazon Legal department: Fax: 1-206-266-7010
Amazon Seller Support: 1-877-251-0696
Customer Service, 1-800-201-7575, 1-206-346-2992
E-mail contacts: orders@amazon.com
resolution@amazon.com
charge-inquiries@amazon.com
stop-spoofing@amazon.com
reports@amazon.com
community-help@amazon.com (to report malicious reviews).

Thanks to Para Publishing for making the list public in its most recent "Publishing Poynters" newsletter. Free subscriptions to the newsletter are available here.




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