Amazon phone numbers and e-mails revealed

When Amazon opened shop a decade ago, it encouraged customers to phone in their orders. It was a good idea at the time, because many folks were leery of putting their credit card number online.

Today, the e-commerce king is cutting costs wherever it can. Like other companies, Amazon has found that it can shave call-center expenses by not publishing its phone or e-mail addresses. But what happens if you have a problem, and a canned response isn’t enough?

Several of the now-secret contact numbers and e-mails were recently disclosed in a self-publishing newsletter:
Amazon Corporate Headquarters: 1-206-622-2335, 1-206-266-1000
Amazon Legal department: Fax: 1-206-266-7010
Amazon Seller Support: 1-877-251-0696
Customer Service, 1-800-201-7575, 1-206-346-2992
E-mail contacts: orders@amazon.com
resolution@amazon.com
charge-inquiries@amazon.com
stop-spoofing@amazon.com
reports@amazon.com
community-help@amazon.com (to report malicious reviews).

Thanks to Para Publishing for making the list public in its most recent “Publishing Poynters” newsletter. Free subscriptions to the newsletter are available here.

New in paperback: The Home-Based Bookstore: Start Your Own Business Selling Used Books on Amazon, eBay or Your Own Web Site (by Steve Weber)

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