eBook publisher hacks Apple sales figures

Interesting nugget from Info Week about an e-book publisher who hacked Apple’s app store to make it appear his titles were bestsellers:

Apple removed a seller from its online applications store after discovering that he gamed the store’s sales ranking system to make it appear as though his e-books accounted for 42 of the site’s top 50 electronics books.

Apple said the hack was carried about by a developer named Thuat Nguyen.

“His apps were removed from the App Store for violating the developer Program License Agreement, including fraudulent purchase patterns,” Apple said in a statement.

via InformationWeek.

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PR society takes stand on phony Amazon book reviews

The Public Relations Society of America issued a statement in response to reports about shill book reviews posted on Amazon.com. PRSA cautioned against the use of deceptive identities or misleading descriptions.

“PRSA members should not engage in or encourage the practice of misrepresenting organizations and individuals through the use of blogs, viral marketing, social media and/or anonymous Internet posting,” said the statement issued by Thomas E. Eppes.

“As social media expands public channels of communication at the same time public confidence in government, corporations, the news media and other organizations has reached historic lows, trust is becoming an increasingly precious commodity,” Eppes said. “This crisis of trust can be solved only through aggressive education on ethical behavior. If people understand ethically appropriate behavior, and why it’s important, more are likely to adopt it. For others, though, the best cure is the public spotlight, particularly if the behavior doesn’t cross into illegality.”

via “Scamazon” reports result in PR Society of America ethics statement.

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Don’t ask your mother-in-law (or PR agent) to review your book on Amazon

It appears Amazon has expanded the ethical guidelines for book reviews. Now it’s official: authors can’t review their own books. And someone who works for you — or has a financial interest in your book — can’t post a review, either.

This long expose in the Cincinnati Beacon treads some familiar ground, but contains some interesting nuggets:

Ever read a book review on Amazon.com that was so rah-rah and uncritical that you wondered if the reviewer might have connections to the author or publisher? That’s what happened to us recently. A few mouse clicks later, we found ourselves asking serious questions about scores of five-star book reviews posted by one Amazon user and her connections to a prominent national PR company in Clearwater, Florida.

And here’s specifically what Amazon has outlawed (more details here):

Promotional content:

  • Advertisements, promotional material or repeated posts that make the same point excessively
  • Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by authors, artists, publishers, manufacturers, or third-party merchants selling the product)
  • Reviews written for any form of compensation other than a free copy of the product
  • Posted in Uncategorized | 2 Comments

    Q&A: How can I get my book reviewed on Amazon.com?

    QUESTION: I’ve self-published a children’s book and would like to have it reviewed on Amazon. How does this work?

    ANSWER: The bad news about book reviews is that nearly every newspaper book-review supplement in the country has gone defunct in the past five years. Most of them never reviewed self-published work anyway. The New York Times, for example, has an ironclad policy. No reviews of self-published books, period — even if it’s best book since paper was invented.

    The good news is, it’s easier than ever to find qualified, enthusiastic book reviewers who will post a review to Amazon or a popular literary social-networking site. And those reviews will last, unlike newspaper reviews, which are often used to line bird cages.

    My article at Amazon.com discusses tactics for getting Amazon book reviews. However, there’s no longer a mechanism to contact people directly through Amazon because the “friends” feature no longer works. But with so many people belong to Facebook, etc., nowadays it’s pretty easy to contact someone by Googling their name. I discuss the changes regarding Amazon Top Reviewers here.

    An increasingly popular way to distribute complimentary review copies of your book is by using two popular book social-networking sites, Goodreads and LibraryThing.

    With LibraryThing, you’ll want to sign up as a “LibraryThing Author” and then participate in the “member giveaway.” (Self publishers aren’t eligible for the “early reviewer” program, nor Amazon’s Vine program. Prejudice dies hard.)

    With Goodreads and LibraryThing reviewers, gently request that they also post a review at Amazon. Of course, there’s no obligation. Some reviewers are happy to do so, but perhaps two out of three will not. You can run into the occasional Amazon-hater who won’t go along, and there’s a certain percentage of people who don’t follow up generally. So you might have to give away 10 or 12 books to get 3 or 4 reviews posted to Amazon. But it’s well worth the time and expense. Most book buyers pay close attention to online book reviews.

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    Hating on the Kindle

    I realize that some folks despise e-books and the Kindle, but this is carrying things a bit far:

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    Barnes & Noble plans digital self-publishing service


    Nipping at Kindle’s heels? Barnes & Noble is entering the self-publishing business with the summer launch of PubIt! by Barnes & Noble that will allow independent publishers and self-publishing writers to distribute their works digitally through Barnes & Noble.com and the Barnes & Noble eBookstore. Publication and distribution will be limited to digital works with no sales through the B&N stores. The company said it will release details of the royalty model and compensation process at a later date.

    via Publishers Weekly.

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    World’s worst book trailers: The nominees are…

    From the department of “no such thing as bad publicity”…

    Get your Jiffy Pop ready! Tomorrow Melville House will award prizes for the world’s best and worst book trailers.

    And without further ado, in alphabetical order, are the five nominees for “Least Likely to Sell the Book”:

    The Pocket Guide to Mischief by Bart King


    Shark Hunting in Paradise Garden
    by Cameron Pierce


    Shoplifting from American Apparel by Tao Lin


    Sounds of Murder by Patricia Rockwell


    True Confections: A Novel by Katharine Weber

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    Q&A: Should I self-publish with Amazon’s CreateSpace or Ingram’s Lightning Source?

    QUESTION: I’ve decided to try print-on-demand for a nonfiction title. I believe I understand the advantages of POD versus Amazon Advantage. I’ve read about Lightning  Source, and am wondering if Amazon’s CreateSpace is a better alternative.

    When I do the math, it seems the royalties with CreateSpace Pro are similar to LSI. The big difference appears to be when you want to try other venues such as B&N.

    CreateSpace also seems more user-friendly. As I understand it, Lightning doesn’t really want to deal with authors, and have pretty tight restrictions on the files they’ll accept.

    ANSWER: Yes, the CreateSpace Pro plan is very comparable to LSI, at least in terms of printing costs. But, as you allude to, a big consideration is availability. Generally, CreateSpace makes your book available only through Amazon, so you’d be missing out on sales at Barnes & Noble.com — not to mention special orders from brick-and-mortar bookstores.

    The other big issue is the wholesale discount. If you want to use a “short discount” of 20 percent via LSI, Amazon and BN.com will sell your books at 10 percent off.

    (To illustrate: Let’s say you set your retail price through LSI at $15, and your discount at 20 percent. That means Amazon (and everyone else) will pay $12 wholesale for your book. Your profit for each book will be the $12, minus printing costs. Buyers will pay $13.50 at Amazon and BN.com.)

    By contrast, the shortest discount you can set at CreateSpace is 40 percent. So you’re giving Amazon an extra 20 percent of your potential revenue compared to the scenario above. You’re not getting much in return for giving CreateSpace that extra 20 percent cut. An easier interface, perhaps.

    It’s true that CreateSpace is better suited toward non-techies because it’s relatively easy to use. Customer support seems to be a foreign concept at LSI.

    One new wrinkle: CreateSpace now offers an “expanded distribution” upgrade option for its pro plan, and they actually use LSI to achieve it. However, with this option CreateSpace mandates a 60 percent discount.

    Really, Amazon, you want another 20 percent?

    That 60 percent discount may be fine if you’re being stocked at brick-and-mortar stores nationwide. But if your sales are mostly online, you’re giving away most of the profit.

    By the way, it doesn’t hurt to have an account at various POD providers and staying abreast of their offers and tools. One time last year when I was having trouble with the measurements and layout of a cover (I design my own) I opened a CreateSpace account for the sole purpose of fiddling around with their cover template. And it was a help. Likewise, I have used my account at Lulu to generate PDFs from Word documents at times.

    I don’t see this situation changing in the near future — LSI has the widest distribution and best terms. However, Aaron Shepard, in his book “POD for Profit,” points out that “double sourcing” your book — making it available simultaneously through LSI and elsewhere — might become an option. For example, TextStream, a POD unit of Baker & Taylor, may someday offer access to Borders bookstores and Borders.com, which don’t seem to carry LSI books anymore.

    Yet another consideration: LSI also gets you into Canada and overseas markets — the UK, Germany, Japan. More discussion here on a CreateSpace discussion thread.

    Posted in Uncategorized | 6 Comments

    Q&A: Why is my book being sold at low prices on Amazon?

    QUESTION: I’m convinced that two dealers on Amazon are selling used copies of my book but listing them as “New” condition. I understand that Marketplace sellers can discount the price, but it’s now below what Ingram or Baker & Taylor must pay for the book. I suppose it’s possible these sellers are trying to pass off used copies, review copies, or other promotional items as “new.” Do I have any recourse?

    ANSWER: There’s not much you can do about this without getting personally involved. Odds are that these sellers don’t really stock books, they simply upload a list of ISBNs. And in the event they get an order, they’ll try to order the book from a wholesaler. When they discover they can’t do the transaction at a profit, then they’ll cancel the order. They’ll get negative feedback from the Amazon customer, and when enough of these transactions pile up, that seller’s account will be suspended or closed by Amazon.

    The other possibility is they have a used copy — or review copy — that they’re trying to pass off as new. Pretty much the same thing will happen: a disappointed buyer will give them negative feedback for the transaction. Amazon does absolutely no vetting of its Marketplace sellers, so the only corrective action will occur after multiple customers experience problems.

    Of course, not all buyers who are involved in a bad transaction report it, so the only way you could be absolutely certain that these sellers are nailed is to buy the items yourself, or have a friend do it for you. And then you could file an A to Z Guarantee claim for the transaction.

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    Amazon now allows authors to add, edit book catalog details

    Amazon has decided to allow authors to directly post blurbs and other descriptive information in the “Editorial Reviews” section of their books’ product pages. To participate, authors must be enrolled in Amazon’s Author Central program, which is free.

    Previously, authors were allowed only to add or change content through a Web form, and Amazon’s cataloging department personnel often ignored the requests.

    Now, authors can update or correct product information directly through Author Central. Here’s the way this gateway looks for my book Plug Your Book!:

    Now authors can directly post book review excerpts of up to 250 characters. Amazon won’t allow use of longer copyrighted material because that would violate “fair use” guidelines.

    Amazon has also clarified the character limits of other “Editorial Reviews” fields: The “About the Author” section is limited to 2,000 characters, “Product Descriptions” are now capped at 2,400 characters , and the “From the Author,” “From the Inside Flap,” and “From the Back Cover” sections are limited to 8,000 characters or less.

    What if you have multiple formats of an edition, such as Kindle and paperback? Update the paperback through Author Central, and the same content will show up on the Kindle page, with the notation “this text refers to the Paperback edition.”

    Trade reviews already appearing on your book’s detail page, which Amazon imports itself, can’t be removed.

    As before, authors have no control over the “Customer Reviews” posted to a book’s page by readers.

    Complete instructions are on this page, and I’ve reproduced them below:

    Help > Author Central Features > Editorial Reviews

    Editorial Reviews

    You can update the Product Description, About the Author section, From the Author section, From the Inside Flap, from the Back Cover, and Reviews in the Editorial Reviews section of your book’s Product Detail Page. Here’s how:

    1. Log in to Author Central (http://authorcentral.amazon.com).
    2. Click the “Books” tab available on the top of the page.
    3. Click on the book you are updating Editorial Reviews for.
    4. Click the link to update the Editorial Reviews.
    5. Make your changes
    6. Click “Request change.”

    Your submissions will appear on the website in 3-5 days.

    Review Guidelines

    Here are some things to avoid when updating your reviews:

    • Phone numbers, addresses, URLs.
    • Time-sensitive statements or statements specific to one edition or listing
    • Advertisements or promotional material.
    • Availability, price, or alternative ordering/shipping information.
    • Profanity or spiteful remarks.
    • Obscene or distasteful content.

    We know that Editorial Reviews are important to a customer’s
    discovery of your book on Amazon.com, and that you sometimes need to make updates or suggest corrections to them.

    To learn about the feature, take a look at the Editorial Reviews help page, https://authorcentral.amazon.com/gp/help?topicID=200436740 You
    can create up to 5 new Reviews, and request to make corrections to Reviews that have already been submitted by your publisher. You can also
    update content for author-pertinent topics like “About the Author,” “From the Author,” and “Product Description.”  Changes you make will
    appear on the website in 1-2 days; if you encounter any difficulty, don’t hesitate to contact our dedicated author support team.

    Since the launch of Author Central, we have solicited you for feedback on the program.  We’d like to get more feedback on your experiences and insights on “authorship” via a brief survey. We take care not to spam you; rest assured that surveys like this are used to develop our services to better fit your needs.  Visit http://www.surveymonkey.com/s/amazon_authorcentral to give us more feedback.

    Sincerely,
    Author Central Team
    AuthorCentral.Amazon.com
    https://authorcentral.amazon.com

    Posted in Uncategorized | 3 Comments
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